Refund and Return Policy

Last Updated: October 22, 2026

At LIVFRESH, customer satisfaction is important to us. We want you to have a positive shopping experience when purchasing our dental gel and oral care products. This Refund and Return Policy explains how returns, refunds, replacements, and order cancellations are handled.

1. Return Eligibility

If you are not satisfied with your purchase, please contact us at info@trylivfresh.us to discuss your options.

To help us review your request, please provide your order number, the email address used for your purchase, and a brief explanation of the issue.

For hygiene and safety reasons, certain oral care products may not be eligible for return once opened or used, where permitted by applicable law. Unopened products may be eligible for return depending on the circumstances and the return conditions communicated at the time of purchase.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at info@trylivfresh.us as soon as reasonably possible.

Please include:

• Your order number.

• A description of the issue.

• Photographs of the product or packaging, if available.

We will review your request and explain the appropriate next steps. Depending on the circumstances, this may include a replacement, refund, or another remedy required by applicable law.

3. Refund Eligibility

Refund requests are reviewed individually according to the circumstances of the order, our published policies, and applicable law.

A refund may be available when:

• An order is canceled before shipment and cancellation is accepted.

• An item arrives damaged, defective, or incorrect.

• An order cannot be fulfilled or delivered as agreed.

• A return is accepted under the applicable return conditions.

• A refund is otherwise required by applicable law.

We reserve the right to request reasonable information needed to verify an order or investigate a refund request.

4. Non-Returnable Items

For hygiene and safety reasons, opened or used oral care products may be excluded from voluntary returns where permitted by law.

Other exclusions, if any, will be disclosed before purchase or as otherwise required by applicable law.

These exclusions do not apply where a refund, replacement, or other remedy is required by law, including for defective, misdescribed, or incorrectly supplied products.

5. How to Request a Return or Refund

To begin a return or refund request, email us at info@trylivfresh.us with the following information:

• Your full name.

• Your order number.

• The email address associated with your order.

• The reason for your request.

• Supporting photographs or other relevant details, if applicable.

Our customer support team will review your request and provide instructions if a return is authorized.

Please do not send products back before receiving return instructions from our team.

6. Return Shipping Costs

If you are returning an item because you changed your mind, return shipping costs may be your responsibility where permitted by law and where this was appropriately disclosed.

If an item is damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law, we will explain the appropriate return shipping arrangements.

Original shipping charges will be refunded when required by applicable law or when otherwise specified in the applicable offer or return arrangement.

7. Refund Processing

Once a refund has been approved, it will generally be issued to the original payment method.

We aim to initiate approved refunds within 5–10 business days. After the refund is issued, the time it takes to appear in your account depends on your bank, card issuer, or payment provider.

If you have not received your refund after the expected processing period, please contact us at info@trylivfresh.us.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet been shipped. Once an order has shipped, it may no longer be possible to cancel it, and the return process may apply instead.

Any cancellation rights provided by applicable law remain unaffected.

9. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, we may offer a replacement where appropriate and available.

Please contact our customer support team before sending an item back. Replacement availability and arrangements will be confirmed when your request is reviewed.

10. Missing or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at info@trylivfresh.us.

We will review the tracking information and, where appropriate, work with the shipping carrier to investigate.

If the order is confirmed lost or cannot be delivered as agreed, we will work with you to provide an appropriate resolution in accordance with applicable law.

11. Promotional Offers

Products purchased through discounts, bundles, or promotional offers remain subject to this policy and applicable law.

Where only part of a bundle is returned or refunded, the refund amount may reflect the terms of the original offer, provided those terms were clearly disclosed and the calculation complies with applicable law.

12. Contact Information

If you have questions about returns, refunds, or replacements, please contact us:

LIVFRESH

Email: myrionix0325@outlook.com 

Headquarters: 2546 E 2nd St Ste 400, Casper, WY 82609, United States

We appreciate your business and will make reasonable efforts to resolve your concerns fairly and efficiently.